Terms & Conditions
Thank you for visiting the official Moment Watches (“Moment Watches,” “we,” “us”) website(s) (the “site” or “sites”). We reserve the right to make changes to the site, related policies and agreements and the TOS at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements and the TOS.
1. Access to Moment Watches Site
1.1 Access to and use of the site and related services (collectively, the “services”) are made available to you in accordance with the following terms (the “Term of Service” or “TOS”). By using the services, such as placing orders on the site, you are agreeing to all of the terms of service published on the site at the time of such usage.
1.3 Moment Watches endeavours to ensure that this site is normally available 24 hours a day, but some events may happen beyond our reasonable control, such as temporarily service suspension and service failure without advanced notice. Under such conditions, Moment Watches will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
2. Intellectual Property
2.1 All software and any text, audio or music, video, graphics, photographs, and images in the Site (the “Content”) are the intellectual property of Moment Watches and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorize by Moment Watches and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior written consent or authorization of Moment Watches. Any such unauthorized actions may result in civil consequences or criminal penalties.
2.2 Trademark appearing on momentwatches.com may only be used with the permission of Moment Watch or the respective trademarks and it affiliates.
2.3 Moment Watches reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
Please review our Privacy Notice, which also provide your use of Moment Watches Service to understand more practices.
4. Third Party Links
The site may include links to other websites or resources that are not operated or prepared by Moment Watches. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
5.1 Usage restriction and Limitation of Liability
We may take actions against your account for activities including, but not limited to:
5.1.1 Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way
5.1.2 Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material;
5.1.3 Advertising or sending unsolicited messages of any kind; and
5.1.4 Impersonating others or providing any kind of false information.
Moment Watches reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
5.1.5 Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Moment Watches takes no responsibility for any such views as they do not necessarily reflect ours. Moment Watches does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
5.2 Indemnity and Waiver
5.2 Moment Watches (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.
6.1 Eligibility to Purchase
In order to place orders with us, you must meet our conditions of eligibility:
6.1.1 Be aged 18 years of age or over or if aged below 18, please let your parents or guardian know in advance;
6.1.2 Be in possession of a valid credit card issued by a licensed bank acceptable to Moment Watches for payment or be in possession of a valid PayPal account;
6.1.3 Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the site);
6.1.5 All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
6.1.6 The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
6.2 Product Description
Moment Watches will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that the Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Moment Watches is not as described.
6.3.1 Prices are shown on the Site in US Dollars (USD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
6.3.2 If your credit card is not denominated in US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
6.3.3 We reserve the right to change the price of any product at any time.
We accept payments made by PayPal or credit card.
By placing an order using one of the above online payment methods, you confirm that the PayPal or the credit card account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Moment Watches, we will not be liable for any delay or non-delivery.
6.5 Acceptance of your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Moment Watches will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
Moment Watches reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
6.5.1 The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
6.5.2 We identify a pricing or product description error.
6.5.3 We are unable to obtain authorisation for payment.
6.5.4 You do not meet the eligibility criteria to purchase as set out in the TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order or you might login to chase for your order status.
6.6 Shipping and Collections
6.6.1 The expected delivery time is around 1 week. We will endeavour to meet these estimates but cannot guarantee that such estimates will be met.
6.6.2 Moment Watches insures each order through transit until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by Moment Watches. You also accept the associated transfer of responsibility in the same way.
6.6.3 The recipient shall bear other costs and expenses that may incur and vary depending on the country of shipping delivery (such as customs, taxes and etc) in relation to the use of international delivery service.
6.7 Cancellations, Returns and Exchanges
6.7.1 You can cancel your purchase before the product is delivered to you by emailing our customer service firstname.lastname@example.org with reason of cancellation and your order number. Provided that if you inform us of your decision to cancel your purchase after 12 hours from the time of your purchase, we reserve the right to deduct from the refund amount any fee or charges incurred by us such as the bank transaction charge. You can return your order for a refund or exchange within 14 days from the date when the product is delivered to you if the goods are faulty or wrongly delivered . Also,upon your signature confirmation provided that the returned parcel must be:
(i)Products must be in original condition, never worn, with all tags attached, and must be returned in the original box and/or complete packaging. (For this purpose, therefore, we recommend covering the original packaging of the products with another protective packaging that preserves the integrity of the same and protects it during the transportation from writing or stickers); and
(ii)Products must be returned together with the warranty card, sales receipt and full packaging.
We reserve the right to deduct from the refund amount any fee or charges incurred by us in relation to the return of the products. Please email customer service (email@example.com) to with your order number, reason of return and the picture of defected part.
In absence of the above you shall not have the right to the reimbursement of the amount paid.
6.8 Manufacturer’s Warranty
-One year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please email customer service (firstname.lastname@example.org) directly. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter.
-Note that repair/replacements will be charged in the following cases, even during the warranty term.
-Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.).
-Failure or damage caused by unjustifiable repair or modification.
-Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake.
-Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating).
-In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.
-If the warranty is not submitted along with the watch.
-Battery replacement will be charged even during the warranty term.
-The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
-This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
7. Governing Law and Jurisdiction
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team for any order related complaints or comments.
Moment Watches respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.
MOMENT WATCHES IS A COMPANY REGISTERED IN HONG KONG SAR UNDER THE NAME OF SNOWDON INDUSTRIAL COMPANY LIMITED.
OFFICE ADDRESS : ROOM E, 19/F., VIGOR INDUSTRIAL BUILDING, STAGE 2, 49-53 TA CHUEN PING STREET, KWAI CHUNG, N.T., HONG KONG.
Phone tel: 852-3173-8220
9. Currency Rate
The prices we charged are based on the US dollar, the currencies for HKD, RMB and WON are for general reference only. Please check with relevant banks you use for exact currency rates.
10. Shipping Policy
10.1 Sales Tax:
If an item is subject to sales tax in the countries to which the order is shipped, customers are responsible for any possible sales tax and customs.
10.2 Damaged goods:
Customers are responsible to confirm the delivered goods are in good condition before signing the delivery note. In the case you receive any damaged goods, please notify the logistic company so that the product warranty will be legitimate for goods exchange; Otherwise Moment Watches is not responsible for any replacement or extra shipping cost.
10.3 Incorrect address:
If package is returned due to incorrect address or no response upon arrival, customers are responsible for the extra shipping cost for re-delivery.
10.4 Product Refund:
In case of product refund, shipment cost is not refundable.